Frequently asked questions
1. Can I return my rental at a different location than my delivery?
Yes! You have the option to select different delivery and return addresses within the same service area when you make your booking. If you want to make a change after booking, let us know via in-app chat or send us a text and we will update that for you!
2. How do I edit my trip?
You can do it through our App or on our Website! Go to your trips, select the trip you'd like to edit, and modify it under "where & when". Make sure you click on "Confirm & Pay".
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3. What payment methods do we accept?
we accept all major credit and debit cards. If using a debit card, the standard deposit during your booking will be $250 - $500. We accept pre-paid debit card or Major Gift Cards payments for the booking cost or the deposit.
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4. Can I extend my trip?
Trip extensions are subject to vehicle availability. You may extend for as long as you’d like, just let us know at least 2 hours before your original scheduled return. Extensions made within 2 hours of your return will incur a $25 rescheduling fee to cover our Surfers’ time.
5. Can I book a trip with a foreign/international driver’s license?
¡Sí! 是! Oui! Ja! Yes! Please also email a photo of your passport to support@driverental.com and physically have your license during the hand offs.
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6. How does the handoff for delivery/return work?
Your Surfer will be at the address of your choice waiting to hand off the keys and verify your license. Yep... that’s really it!
7.How old do I need to be to book rental?
Age Requirements by State:
Our minimum required age in California, Florida, Illinois, Pennsylvania, Colorado, Washington, Oregon, Washington D.C., and New Jersey is 25.*
Our minimum required age in Massachusetts is 21 years old.
Our minimum required age in New York is 18 years old.
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8. What is the cancellation policy for bookings?
Need to cancel? No Problem!
Cancellations made 48 hours prior to your scheduled delivery time are eligible for a full refund to your original payment method.
Cancellations made within 48 hours of your scheduled delivery time are eligible for a full refund in Kyte credit.
Cancellations made within 2 hours of your scheduled delivery time will be subject to a $25 cancellation / rescheduling fee which will be deducted from your refunded Kyte credit.